Refunds & reprints

Every MadeDear order is studio-checked before it ships. If a piece arrives damaged, mis-printed, or clearly not what you ordered, we'll reprint it for free or refund you in full — your choice.

How to claim

The fastest way is our self-serve request form — you'll get a reference ID instantly and a reply from our studio within one business day. You can also email hello@madedear.com within 14 days of delivery with your order number and a photo of the issue.

Start a request →

What's covered

• Print defects — layer separation, warping, missing detail.
• Damage in transit.
• Wrong colour, wrong size, wrong personalisation on our side.

What's not covered

• Typos or names entered incorrectly at checkout (reprint at cost).
• Normal handling marks on hand-finished pieces.

Made-to-order & returns

Because every piece is printed after you order, we don't accept returns of correctly-made personalised items. Non-personalised stock items can be returned unused within 14 days at your cost.